Privacy policy

Notes on the data protection policy

This privacy policy reflects the current status of the personal data you process.

In order to comply with the requirements of the new Regulation, you must simultaneously:

  1. To know and control all incoming and outgoing streams of personal data in your company;
  2. To train your staff and train them what their duties are;
  3. To ensure the technical security of the data;
  4. To adapt the processes on your site to the requirements (ordering, subscribing to newsletters, processing data through cookies, etc.);
  5. Observe the rules for explicit consent in direct marketing, remarketing, etc. You must obtain the explicit consent of the client for each individual case! Agreeing with politics is not enough.
  6. Adopt rules for the protection of personal data in your relations with your employees and partners.

This privacy policy is adapted to the relationship between you and your users. The most important condition for compliance with the requirements of the Regulation is to have full clarity about the personal data entering and leaving your company, as well as to adapt the processes of the site.

A good data protection policy is a prerequisite for compliance with the requirements of the Regulation, but the existence of such a policy does not guarantee compliance with all requirements.

Privacy policy

Information about the personal data administrator:

MISTRAL HOLIDAYS Ltd. is a company registered in the Commercial Register of the Registry Agency with UIC 203890299, with registered office and address of management: Nessebar, p.k. 8230, zh.k. "Black Sea 1" № 80, Tel: 895700800; e-mail:

Reasons and purposes for which we use your personal data

We process your personal data on the following grounds:

The contract concluded between us and you in order to fulfill our obligations under it;

Explicit consent from you - the purpose is specified for each case;

In case of an obligation under law;

In the following paragraphs you will find detailed information about the processing of your personal data depending on the basis on which we process them.


We process your personal data in order to fulfill the contractual and pre-contractual obligations and to enjoy the rights under the contracts concluded with you.

Purposes of processing:

  • establishing your identity;

management and execution of your request and execution of a concluded contract;

  • preparation of a proposal for concluding a contract;

preparing and sending an invoice for the services you use with us;

  • to provide you with the necessary comprehensive service, as well as to collect the amounts due for the services used;
  • keeping correspondence in connection with orders, processing requests, reporting problems, etc.
  • notification of everything related to the services you use with us;

customer history analysis;

  • identify and / or prevent illegal actions or actions contrary to our terms of service;

Data we process on this basis:

On the basis of the contract concluded between us and you, we process information on the type and content of the contractual relationship, as well as any other information related to the contractual relationship, including:

  • personal contact details - contact address, email, phone number;
  • identification data - the three names, unique civil number or personal number of a foreigner, ID card number; gender, age group, permanent address;
  • data on the orders made;
  • correspondence in connection with the overall service - e-mail, letters, information about your requests for troubleshooting, complaints, requests, complaints, feedback that we receive from you;
  • credit or debit card information, bank account number or other banking and payment information in connection with payments made;
  • other information such as:

    Information from your actions on the site.

The processing of the specified personal data is mandatory for us so that we can conclude the contract with you and fulfill it. Without providing us with the above information, we would not be able to fulfill our obligations under the contract.

We provide personal data to third parties

We provide your personal data to third parties, and our main goal is to offer you quality, fast and comprehensive service. We do not provide your personal data to third parties until we are sure that all technical and organizational measures have been taken to protect this data, and we strive to exercise strict control to achieve this goal. In this case, we remain responsible for the confidentiality and security of your data.

We provide personal data to the following categories of recipients (data controllers):

postal operators and courier companies;

persons who on assignment maintain equipment, software and hardware used for personal data processing and necessary for the company's activities

persons providing consulting services in various fields.

When we delete data collected on this basis

We delete the data collected on this basis 4 months after the termination of the contractual relationship, regardless of whether due to the expiration of the contract, cancellation or other grounds.


It is possible that the law provides for an obligation for us to process your personal data. In these cases we are obliged to carry out the processing, such as:

  • Obligations under the Anti-Money Laundering Measures Act;
  • Fulfillment of obligations in connection with distance selling, off-site sales, provided for in the Consumer Protection Act;
  • Providing information to the Consumer Protection Commission or third parties provided for in the Consumer Protection Act;
  • Providing information to the Commission for Personal Data Protection in connection with obligations provided for in the legislation for personal data protection;
  • Obligations provided for in the Accounting Act and the Tax and Social Security Procedure Code and other related normative acts in connection with the keeping of lawful accounting;
  • Providing information to the court and third parties, in court proceedings, in accordance with the requirements of the applicable regulations;
  • Age verification when shopping online.

When we delete personal data collected on this basis

The data collected in accordance with the obligation provided for in the law are deleted after the obligation for collection and storage is fulfilled or ceased. For example:

under the Accounting Act for storage and processing of accounting data (11 years),

obligations to provide information to the court, competent state authorities, etc. grounds provided for in the current legislation (5 years).

Providing data to third parties

When there is an obligation for us by law, it is possible to provide your personal data to the competent state authority, natural or legal person.


Data we process on this basis:

On this basis, we only process data for which you have given us your express consent. The specific data are determined for each individual case. Usually this information is email, phone number and names.

Providing data to third parties

On this basis, we may provide your data to marketing agencies, Facebook, Google or the like.

Withdrawal of consent

Concessions granted may be withdrawn at any time. Withdrawal of consent does not affect the performance of contractual obligations. If you withdraw your consent to the processing of personal data in any or all of the ways described above, we will not use your personal data and information for the purposes set out above. Withdrawal of consent shall not affect the lawfulness of the processing based on a consent prior to its withdrawal.

In order to withdraw your consent, you only need to use our website or just our contact details.

When we delete data collected on this basis

We delete the data collected on this basis at your request or 12 months after their initial collection.


We process your data for static purposes, ie for analyzes in which the results are only summary and therefore the data is anonymous. It is impossible to identify a specific person from this information.

Your data can also be anonymized. Anonymization is an alternative to deleting data. Upon anonymization, all personally identifiable items / items that allow you to identify yourself are irrevocably deleted. There is no legal obligation for anonymised data to be deleted, as they do not constitute personal data.

Why and how we use automated algorithms

For the processing of your personal data, we use partially automated algorithms and methods in order to continuously improve our products and services to adapt our products and services to your needs in the best possible way. This process is called profiling.

How we protect your personal information

To ensure adequate data protection of the company and its customers, we apply all necessary organizational and technical measures provided in the Personal Data Protection Act.

The company has established rules to prevent misuse and security breaches, which supports the processes of protecting and ensuring the security of your data.

In order to ensure maximum security in the processing, transmission and storage of your data, we may use additional protection mechanisms such as encryption, pseudonymization, etc.

Personal data we have received from third parties

We do not receive data from third parties.

User Rights

Each User of the site enjoys all rights to personal data protection under Bulgarian law and European Union law.

The user can exercise their rights through the contact form or by sending a message to our email.

Each User has the right to:
  - Awareness (in connection with the processing of personal data by the administrator);
  - Access to your own personal data;
  - Correction (if data is inaccurate);
  - Deletion of personal data (right to be forgotten);
  - Restriction of processing by the administrator or processor of personal data;
  - Portability of personal data between individual administrators;
  - Objection to the processing of his personal data;
The data subject is also entitled not to be the subject of a decision based solely on automated processing, including profiling, which has legal consequences for the data subject or similarly affects him to a significant extent;
  - Right to judicial or administrative protection in case the data subject's rights have been violated.

The user may request deletion if one of the following conditions is true:
  - Personal data are no longer needed for the purposes for which they were collected or otherwise processed;
  - The user withdraws his consent on which the data processing is based and there is no other legal basis for the processing;
  - The data user objects to the processing and there are no legal grounds for processing to take precedence;
  - Personal data has been processed illegally;
  - Personal data must be deleted in order to comply with a legal obligation under Union law or the law of a Member State applicable to the controller;
  - Personal data have been collected in connection with the provision of information society services to children and the consent has been given by the parent responsible for the child.

The user has the right to restrict the processing of his personal data by the administrator when:
  - Challenge the accuracy of personal data. In this case, the restriction of processing is for a period that allows the controller to verify the accuracy of personal data;
  - The processing is illegal, but the User does not want the personal data to be deleted, but instead requires restricting their use;
  - The Administrator no longer needs the personal data for the purposes of processing, but the User requires them for the establishment, exercise or protection of legal claims;
  - Objects to the processing pending verification of whether the legal grounds of the administrator take precedence over the interests of the User.

Right of portability.
The data subject has the right to receive the personal data concerning him and which he has provided to the administrator in a structured, widely used and machine-readable format and has the right to transfer this data to another administrator without hindrance from the administrator to whom data are provided when the processing is based on consent or a contractual obligation and the processing is carried out in an automated manner. When exercising its right to data portability, the data subject is also entitled to receive the direct transfer of personal data from one controller to another, where this is technically feasible.

Right to object.
Users have the right to object to the administrator against the processing of their personal data. The administrator of personal data shall be obliged to terminate the processing, unless he proves that there are convincing legal grounds for the processing, which take precedence over the interests, rights and freedoms of the data subject, or for establishing, exercising or defending legal claims. In the event of an objection to the processing of personal data for the purposes of direct marketing, the processing should be stopped immediately.

Complaint to the supervisory authority
Each User has the right to file a complaint against illegal processing of his personal data to the Commission for Personal Data Protection or to the competent court.


Maintaining a register
We maintain a register of the processing activities for which we are responsible. This register contains all the information below:
  - The name and contact details of the administrator
  -  The purposes of processing;
  - Description of the categories of data subjects and of the categories of personal data;
  - The categories of recipients to whom personal data are or will be disclosed,
  - Including recipients in third countries or international organizations;
  - Where possible, the deadlines for deleting the different categories of data;
  - Where possible, a general description of the technical and organizational security measures.